WooCommerce Error Recovery Center Guide
WooCommerce Error Recovery Center Guide
Overview
The Error Recovery Center is an automatic log of technical problems that happen while customers use the 3D configurator or try to add a product to their cart. Think of it as a diagnostic notebook your team can check when something isn't working as expected — every entry is recorded automatically, with no action needed from you or the customer.
Accessing the Tool
- Log in to WP Admin
- Open the Mimeeq menu
- Select Error Recovery Center
What Gets Logged, and When
Every entry is created automatically by the plugin — nothing here relies on a customer filling in a form. Some problems are caught immediately on the server (for example, when Mimeeq can't return a price); others are reported by the configurator running in the customer's browser (for example, when it fails to finish loading within 20 seconds, or hits an unexpected script error).
Error Types
Type | What it means |
|---|---|
Zero price | The product loaded without a price, and your settings are configured to block adding it to the cart in that case |
Add to cart error | Something went wrong while trying to add the configured product to the cart (often a pricing lookup that failed) |
Configurator not loading | The 3D configurator didn't finish loading on the page |
Variant not available | The specific variant selected isn't available |
JavaScript error | An unexpected error occurred in the browser while the configurator was running |
Unknown error | Doesn't fit the categories above |
What Each Entry Contains
Detail | Description |
|---|---|
Type | Which of the categories above this is |
Error code / message | A technical description, useful if you need to contact Mimeeq support |
Occurred at | When it happened |
Status | Unresolved or Resolved |
Product name | The product involved, if known |
Page URL | The page the customer was on |
Short code / Template ID | Which configurator was involved |
There are also fields reserved for a customer's contact details (name, email, comment) — at the moment there's no on-site form for customers to fill these in themselves, so in practice you'll usually see these left blank.
Managing Errors
Filtering
Narrow down the list by:
- Status (All / Unresolved / Resolved)
- Error type — useful for spotting patterns, like the same product repeatedly failing to load
Marking Errors as Resolved
Open an entry to change its status to Resolved and leave yourself an internal note describing what you did about it.
Best Practices
- Prioritize errors that seem to be affecting many customers, not just one
- Write yourself a note each time you resolve something, so the next person (or future you) knows what was tried
- Look for repeat offenders — the same product or page showing up again and again usually points to something worth fixing at the source (in your Mimeeq configuration, not just in WordPress)
Notes
- Email notifications for these same problems are configured separately — see Error Notification Emails
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Updated on: 09/07/2026
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