Error Recovery Center Guide

Content

Introduction
Accessing the Error Recovery Center
Error Data Grid Overview
Filtering and Sorting Options
Exporting Error Data
Viewing Error Details
Managing Errors
Best Practices & Troubleshooting

Introduction

Running an online store means dealing with inevitable technical challenges - from pricing sync issues to API timeouts and configurator glitches. The Error Recovery Center transforms these potential roadblocks into opportunities for exceptional customer service.

View error logs, export data, and follow up with customers who experienced problems - all in one place. When errors occur, they're automatically logged here and you'll receive email notifications (if configured). Each error record contains detailed information to help you quickly resolve issues and maintain customer satisfaction.

Note: To receive email alerts for errors, you must configure notifications in your Mimeeq app settings. See our Setting Up Notifications Guide for step-by-step instructions. Errors are only logged here when Track in Error Recovery Center is enabled for the relevant notification category.

Accessing the Error Recovery Center

Log into your Shopify admin panel
Navigate to the Mimeeq app
Click on "Error Recovery Center" in the app menu

Error Data Grid Overview

The main view displays all error records in a comprehensive data grid. Here's what each column means:

📝 Customer contact details may be empty if the customer chose not to provide them. Email is the only required field in the customer form.

Column	Description
Error Type	The type of error that occurred (e.g., Zero Price, Add to Cart, Configurator Not Loading, Variant Not Available, Non Existing Variant)
Error Code	Unique code for tracking each error
Timestamp	Exact time when the error occurred
Status	Current status: Unresolved or Resolved (manually changeable)
Product Name	Name of the affected product (empty for configurator loading errors)
Page URL	Direct Shopify URL where the error occurred
Email	Customer's email address (if provided)
Name	Customer's name (if provided)
Comment	Customer's comment or note (if provided)

Error Recovery Center

Error Types Reference

The Error Recovery Center can log the following error types. Each maps to a notification category in your Notifications settings.

Note: A single notification category can cover more than one underlying error type. For example, both Configurator not loading and App template error appear under the "Configurator failed to initialize" category in Notifications, but are stored and displayed as distinct labels in the Error Recovery Center.

Notification category	Error Recovery Center label	What it means
Product price missing	Zero price	A customer tried to add a product with no price or a $0 price
Add to cart failed	Add to cart error	A customer couldn't add a configured product to cart due to a Mimeeq–Shopify connection or configuration problem
↳	Non existing variant	The selected variant doesn't exist in the product catalog — tracked and emailed under Add to cart failed on the backend
↳	Unknown error	An unexpected error during the cart operation — the backend may reclassify this after a health check
Configurator failed to initialize	Configurator not loading	The configurator failed to load or become ready in time
↳	App template error	A missing or invalid template, or a custom interface that failed to load
Variant not available	Variant not available	The selected product variant is out of stock
Non existing variant	Non existing variant	Also surfaces as Variant not available on the storefront — see Add to cart failed above for backend behaviour
Product failed to load	Product failed to load	Network failure, server error, or invalid/missing product data
Customer data unavailable	Customer data error	Required Mimeeq account metadata couldn't be loaded
Product not linked to configurator	Short code error	The product has no shortcode connecting it to a configurator

Filtering and Sorting Options

Quickly find specific errors using filters and sort options. Filter by status to focus on unresolved issues, or by error type to identify patterns. Sort by any column to organize data the way you need.

Available Filters:

Status: All, Unresolved, Resolved
Error Type: Zero Price, Configurator Not Loading, Add to Cart Error, Unknown Error, Variant Not Available and Non Existing Variant

Filters

Exporting Error Data

Export your error data for further analysis by clicking the "Export" button above the data grid. The system will automatically generate and download a CSV file with all your error records.

Viewing Error Details

Click on any error record to open a detailed view with complete information about the issue. This view contains three main sections: error information with status controls, customer contact details for follow-up, and product configuration data to help diagnose the problem.

Note: Available information varies by error type based on what data can be collected.

Detailed error view

Managing Errors

Changing Error Status

To change an error's status, open the error detail view and use the status dropdown to mark it as "Resolved" once the issue is fixed. We recommend adding internal notes to document what was done to resolve the issue for future reference.

Status and Notes Sections

Following Up with Customers

When a customer provides contact information, copy their email address from the detail view to send them a personalized follow-up message. After reaching out to the customer, update the error status to "Resolved" and add notes about the interaction to maintain a complete record of how the issue was handled.

Best Practices & Troubleshooting

Make the most of your Error Recovery Center by following these proven strategies for efficient error management and customer satisfaction.

Prioritize by impact - Focus on errors affecting multiple customers or high-value products
Document resolutions - Use internal notes to track what fixed each issue
Follow up promptly - Contact customers within 24 hours when possible
Look for patterns - Identify recurring issues that need permanent fixes

Here are solutions to the most common questions and issues users encounter with the Error Recovery Center.

Not seeing errors?

There is a change you do not have errors, which is actually the most likely explanation. The Error Recovery Center only logs issues when they occur, so an empty error log typically indicates your store is functioning correctly
Verify notifications are configured correctly
Check that primary email is set in admin settings

Missing customer information?

This is normal - customers can choose not to provide contact details
Consider updating your error form messaging to encourage contact info submission

Updated on: 16/09/2026

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