How to Set Up Error Notification Emails

Content

Introduction
Error Types
Setting Up Notifications
Example Email Structure
Best Practices

‼️ Action Required: If you have the Mimeeq app installed in your Shopify store, you must configure a primary email address to receive error notifications. This applies to all store admins - without a primary email, no alerts will be sent when issues occur.

Introduction

Once you've installed the Mimeeq app in your Shopify store, you can enable instant email notifications to alert you when customers experience issues with 3D configurator or with adding product to cart. This notification system helps you quickly identify and resolve problems that could impact your sales, ensuring a smooth shopping experience for your customers.

When an issue is detected:

You receive an instant email notification
Your customer is presented with a form where they can leave their contact information
A record is created in the Error Recovery Center containing error details and customer contact information (if provided)

📚 To learn more about how Error Recovery Center works and how to use it, see our Error Recovery Center help article. For customizing the appearance and messages of the error form on your storefront, refer to our Shopify App Theme Extension Guide.

Error Types

The system monitors three critical error types:

Error Type	Description
Zero price	Product loaded without price or with $0 price
Configurator not loaded	Configurators not loading on the page
Add to cart error	Customers unable to complete purchases and can't add product to the cart

All errors are automatically tracked in your Error Recovery Center for detailed analysis and resolution.

Setting Up Notifications

Step 1: Configure Primary Email

The primary email receives all error notifications and is required.

Navigate to the Notifications settings
Enter your primary email address in the designated field
This email will receive all email notifications by default

Primary Email Configuration Field

Step 2: Enable Notification for Each Error Types

Configure which error notifications you want to receive:

📫 Note: The primary email is always included in all notifications.

Zero Price Errors

Alerts when products load without price or with $0 price.

Turn the toggle ON to receive notifications
Add additional team emails separated by commas

⚠️ Important: Zero price notifications are only sent when "Block adding to cart" is selected in the Zero Price Product Handling settings.

Zero Price Settings

Configurator Not Loading

Alerts when the Mimeeq configurator fails to load or becomes unresponsive.

Turn the toggle ON to receive notifications
Add additional team emails separated by commas

Add to Cart Error

Alerts when customers can't add configured products to cart due to some issues.

Turn the toggle ON to receive notifications
Add additional team emails separated by commas

Email Notifications Settings

Example Email Structure

Each notification email contains:

Error Type - e.g., "Zero Price Error", "Configurator Not Loading"
Timestamp - when the error occurred
Product URL - direct link to the affected product
Error ID - unique identifier for tracking
Configuration Details - short and long configuration code
Customer Details - If provided by the customer

Email Example

Best Practices

Test your notifications after setup to ensure emails are delivered
Add team members who need immediate awareness of issues
Check spam folders if notifications aren't received
Review the Error Recovery Center regularly for patterns

Updated on: 03/09/2025

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