Error Recovery Center Guide

Content

1. Introduction
2. Accessing the Error Recovery Center
3. Error Data Grid Overview
4. Filtering and Sorting Options
5. Exporting Error Data
6. Viewing Error Details
7. Managing Errors
8. Best Practices & Troubleshooting

Introduction

Running an online store means dealing with inevitable technical challenges - from pricing sync issues to API timeouts and configurator glitches. The Error Recovery Center transforms these potential roadblocks into opportunities for exceptional customer service.

View error logs, export data, and follow up with customers who experienced problems - all in one place. When errors occur, they're automatically logged here and you'll receive email notifications (if configured). Each error record contains detailed information to help you quickly resolve issues and maintain customer satisfaction.

Accessing the Error Recovery Center

1. Log into your Shopify admin panel
2. Navigate to the Mimeeq app
3. Click on "Error Recovery Center" in the app menu

Error Data Grid Overview

The main view displays all error records in a comprehensive data grid. Here's what each column means:

Filtering and Sorting Options

Quickly find specific errors using filters and sort options. Filter by status to focus on unresolved issues, or by error type to identify patterns. Sort by any column to organize data the way you need.

Available Filters:

• Status (All, Unresolved, Resolved)
• Error Type (Zero Price, Add to Cart, Configurator Not Loading)

Exporting Error Data

Export your error data for further analysis by clicking the "Export" button above the data grid. The system will automatically generate and download a CSV file with all your error records.

Viewing Error Details

Click on any error record to open a detailed view with complete information about the issue. This view contains three main sections: error information with status controls, customer contact details for follow-up, and product configuration data to help diagnose the problem.

Managing Errors

Changing Error Status

To change an error's status, open the error detail view and use the status dropdown to mark it as "Resolved" once the issue is fixed. We recommend adding internal notes to document what was done to resolve the issue for future reference.

Following Up with Customers

When a customer provides contact information, copy their email address from the detail view to send them a personalized follow-up message. After reaching out to the customer, update the error status to "Resolved" and add notes about the interaction to maintain a complete record of how the issue was handled.

Best Practices & Troubleshooting

Make the most of your Error Recovery Center by following these proven strategies for efficient error management and customer satisfaction.

1. Prioritize by impact - Focus on errors affecting multiple customers or high-value products
2. Document resolutions - Use internal notes to track what fixed each issue
3. Follow up promptly - Contact customers within 24 hours when possible
4. Look for patterns - Identify recurring issues that need permanent fixes

Here are solutions to the most common questions and issues users encounter with the Error Recovery Center.

Not seeing errors?

• There is a change you do not have errors, which is actually the most likely explanation. The Error Recovery Center only logs issues when they occur, so an empty error log typically indicates your store is functioning correctly
• Verify notifications are configured correctly
• Check that primary email is set in admin settings

Missing customer information?

• This is normal - customers can choose not to provide contact details
• Consider updating your error form messaging to encourage contact info submission

Related Help Articles

• How to Set Up Error Notification Emails
• Shopify App - Admin Settings
• Shopify App Theme Extension Guide

Updated on: 03/09/2025