> For the complete documentation index, see [llms.txt](https://help.mimeeq.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.mimeeq.com/troubleshooting/ssl-errors.md). # SSL Errors Learn how to quickly fix SSL certificate errors (NET::ERR\_CERT\_AUTHORITY\_INVALID) when using Mimeeq's 3D configurator with our simple troubleshooting steps. **Overview** Some users may encounter SSL certificate errors when attempting to access Mimeeq's configurator or other platform tools. These errors typically appear as "NET::ERR\_CERT\_AUTHORITY\_INVALID" and prevent access to the configurator interface. This issue is generally caused by local device settings rather than problems with the Mimeeq platform itself. **What Causes This Issue?** SSL certificate errors usually occur due to one of the following reasons: * Anti-virus software intercepting and scanning secure connections * Outdated or incorrect date/time settings on your device * Network restrictions or proxy settings * Outdated browser or operating system * Browser cache issues **Quick Troubleshooting Steps** Please try these steps in order until the issue is resolved: 1. **Check your device date and time** * Ensure your computer's date, time, and timezone are set correctly * Incorrect time settings can cause certificate validation failures 2. **Clear browser cache and cookies** * Open your browser settings and clear browsing data * Be sure to select both "Cookies" and "Cached images and files" 3. **Temporarily disable antivirus/firewall** * Some security software may interfere with SSL certificates * Temporarily disable your antivirus to test if it's causing the issue * Remember to re-enable it afterward 4. **Try a different browser** * If the issue persists, try accessing Mimeeq using a different browser * This can help determine if the problem is browser-specific 5. **Check your internet connection** * Try connecting to a different network (switching from WiFi to mobile hotspot) * Some network configurations may affect certificate validation 6. **Update your browser** * Make sure you're using the latest version of your web browser * Outdated browsers may have issues with modern SSL certificates 7. **Browser extensions** – Some browser extensions could interfere with the connection to a website and produce the error * Try another browser * Use cognito mode with extensions disabled **Further Reading** Rather than writing a full in-depth help article, we're going to link you to SiteGround who have created a very [comprehensive guide](https://eu.siteground.com/kb/fix-net-err-cert-authority-invalid/) on this topic: --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://help.mimeeq.com/troubleshooting/ssl-errors.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.