SSL Errors

Get back into the Mimeeq configurator quickly when your browser shows an SSL error. Learn what causes NET::ERR_CERT_AUTHORITY_INVALID and how to fix it.

Some users may encounter SSL certificate errors when attempting to access Mimeeq's configurator or other platform tools. These errors typically appear as "NET::ERR_CERT_AUTHORITY_INVALID" and prevent access to the configurator interface. This issue is generally caused by local device settings rather than problems with the Mimeeq platform itself.

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What causes this issue?

SSL certificate errors usually occur due to one of the following reasons:

• Anti-virus software intercepting and scanning secure connections
• Outdated or incorrect date/time settings on your device
• Network restrictions or proxy settings
• Outdated browser or operating system
• Browser cache issues
• Browser extensions interfering with the connection

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Quick troubleshooting steps

Please try these steps in order until the issue is resolved.

1

Check your device date and time

• Ensure your computer's date, time and time zone are set correctly.
• Incorrect time settings can cause certificate validation failures.

2

Clear browser cache and cookies

• Open your browser settings and clear browsing data.
• Be sure to select both Cookies and Cached images and files.

3

Temporarily disable antivirus/firewall

• Some security software may interfere with SSL certificates.
• Temporarily disable your antivirus to test if it's causing the issue.

Remember to re-enable your antivirus and firewall afterwards.

4

Try a different browser

• If the issue persists, try accessing Mimeeq using a different browser.
• This can help determine if the problem is browser-specific.

5

Check your internet connection

• Try connecting to a different network (for example, switching from Wi-Fi to a mobile hotspot).
• Some network configurations may affect certificate validation.

6

Update your browser

• Make sure you're using the latest version of your web browser.
• Outdated browsers may have issues with modern SSL certificates.

7

Check browser extensions

Some browser extensions could interfere with the connection to a website and produce the error.

• Try another browser.
• Use incognito mode with extensions disabled.

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Further reading

Rather than writing a full in-depth help article, we're going to link you to SiteGround, who have created a very comprehensive guide on this topic.

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