> For the complete documentation index, see [llms.txt](https://help.mimeeq.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.mimeeq.com/troubleshooting/ssl-errors.md).

# SSL Errors

Get back into the Mimeeq configurator quickly when your browser shows an SSL error. Learn what causes NET::ERR\_CERT\_AUTHORITY\_INVALID and how to fix it.

Some users may encounter SSL certificate errors when attempting to access Mimeeq's configurator or other platform tools. These errors typically appear as "NET::ERR\_CERT\_AUTHORITY\_INVALID" and prevent access to the configurator interface. This issue is generally caused by local device settings rather than problems with the Mimeeq platform itself.

***

## What causes this issue?

SSL certificate errors usually occur due to one of the following reasons:

* Anti-virus software intercepting and scanning secure connections
* Outdated or incorrect date/time settings on your device
* Network restrictions or proxy settings
* Outdated browser or operating system
* Browser cache issues
* Browser extensions interfering with the connection

***

## Quick troubleshooting steps

Please try these steps in order until the issue is resolved.

{% stepper %}
{% step %}

### Check your device date and time

* Ensure your computer's date, time and time zone are set correctly.
* Incorrect time settings can cause certificate validation failures.
  {% endstep %}

{% step %}

### Clear browser cache and cookies

* Open your browser settings and clear browsing data.
* Be sure to select both **Cookies** and **Cached images and files**.
  {% endstep %}

{% step %}

### Temporarily disable antivirus/firewall

* Some security software may interfere with SSL certificates.
* Temporarily disable your antivirus to test if it's causing the issue.

{% hint style="warning" %}
Remember to re-enable your antivirus and firewall afterwards.
{% endhint %}
{% endstep %}

{% step %}

### Try a different browser

* If the issue persists, try accessing Mimeeq using a different browser.
* This can help determine if the problem is browser-specific.
  {% endstep %}

{% step %}

### Check your internet connection

* Try connecting to a different network (for example, switching from Wi-Fi to a mobile hotspot).
* Some network configurations may affect certificate validation.
  {% endstep %}

{% step %}

### Update your browser

* Make sure you're using the latest version of your web browser.
* Outdated browsers may have issues with modern SSL certificates.
  {% endstep %}

{% step %}

### Check browser extensions

Some browser extensions could interfere with the connection to a website and produce the error.

* Try another browser.
* Use incognito mode with extensions disabled.
  {% endstep %}
  {% endstepper %}

***

## Further reading

Rather than writing a full in-depth help article, we're going to link you to SiteGround, who have created a very [comprehensive guide](https://eu.siteground.com/kb/fix-net-err-cert-authority-invalid/) on this topic.

***

## Related articles

<table data-view="cards"><thead><tr><th></th><th></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><strong>WebGL Support</strong></td><td>Make sure the Mimeeq 3D configurator loads in your browser. Learn how to check and enable WebGL in Chrome, Firefox, Edge and Safari.</td><td><a href="/configurator/getting-started/webgl-support.md">WebGL Support</a></td></tr><tr><td><strong>Embed Types</strong></td><td>Learn the different embed formats available in Mimeeq and how to generate embed codes for each type.</td><td><a href="/configurator/embeds-and-translations/embed-types.md">Embed Types</a></td></tr></tbody></table>


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