> For the complete documentation index, see [llms.txt](https://help.mimeeq.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.mimeeq.com/commerce-and-integrations/woocommerce/faq.md).

# WooCommerce FAQ

Get quick answers about Mimeeq for WooCommerce. Covers pricing, tax, currencies, discount codes, private products, customisation and page speed.

Answers to common questions about the Mimeeq plugin for WooCommerce. Click a question to expand the answer.

***

## Account and setup

<details>

<summary>Do I need a Mimeeq account to use the plugin?</summary>

Yes, you need an active Mimeeq subscription. Contact the Mimeeq team for setup help and to choose a plan.

</details>

<details>

<summary>Can I translate my configurator's content?</summary>

Yes — this is done from your **Mimeeq Dashboard** (not from WordPress), where you can translate the product-related content shown inside the configurator itself.

</details>

***

## Products and visibility

<details>

<summary>How do I hide custom products from my WooCommerce collections?</summary>

You don't need to do anything — products created from a customer's configuration are automatically made **private**, so they never show up in your shop listings, search results or category pages. If you ever needed to filter them out of a custom query for some other reason, they're also automatically tagged `mimeeq-custom`, which you can filter by.

</details>

<details>

<summary>How do I stop Mimeeq products from turning up in search results?</summary>

You don't need to do anything for this either — since they're created as private products, they're already excluded from search and from your shop's product listings by default.

</details>

<details>

<summary>Why doesn't the product image show up right away in the cart?</summary>

On WooCommerce, it normally does — the configured image is attached to the product the moment it's added to the cart, so there's no waiting involved. If you notice a delay in your specific setup, check for caching or image-optimisation plugins that might be holding things up, rather than assuming it's expected behaviour.

</details>

***

## Pricing, tax and currencies

<details>

<summary>What happens if a price changes while a customer is configuring a product?</summary>

The customer sees the current, live price. If a price changes between visits, Mimeeq handles this on its own by retiring the old product and generating a fresh one with the updated price the next time it's needed.

</details>

<details>

<summary>How does Mimeeq handle sales tax in WooCommerce?</summary>

Mimeeq itself doesn't deal with tax — it passes the configured price through to WooCommerce. Whether tax is shown included or added on top is entirely controlled by your normal WooCommerce tax settings, exactly as it would be for any other product.

</details>

<details>

<summary>What currencies are supported?</summary>

Any major currency, set up from your Mimeeq Dashboard. To display different currencies to different customers on your storefront, you'll need WPML Multi-Currency (or an equivalent WooCommerce multi-currency setup) — see [WooCommerce Multi-Currency (WPML)](/commerce-and-integrations/woocommerce/multi-currency-wpml.md).

</details>

<details>

<summary>Can I use WPML and multi-currency features?</summary>

Yes. See [WooCommerce Multi-Currency (WPML)](/commerce-and-integrations/woocommerce/multi-currency-wpml.md) for the full setup.

</details>

<details>

<summary>Do WooCommerce discount codes work with Mimeeq products?</summary>

Yes. Regular WooCommerce coupons work with both automatically tagged Mimeeq products (`mimeeq-custom`) and with existing WooCommerce products that have a Mimeeq configuration attached. See [WooCommerce Discount Codes](/commerce-and-integrations/woocommerce/discount-codes.md) for the extra care needed with bundles.

</details>

***

## Customisation and performance

<details>

<summary>Can I customise how the configurator looks?</summary>

Two options:

1. Adjust it yourself using your Mimeeq Dashboard's translation/customisation tools, plus your own CSS
2. Ask the Mimeeq team about custom interface development

</details>

<details>

<summary>Does the plugin support right-to-left (RTL) layouts?</summary>

Not out of the box — RTL support would need custom interface development through Mimeeq.

</details>

<details>

<summary>Will the configurator slow down my website?</summary>

Usually not noticeably. If you're using the **Mimeeq Advanced Button** block, only a small script loads up front, and the full 3D configurator only loads once a customer actually clicks the button. If you embed the configurator directly and inline on the page instead, it loads in full as soon as the page does.

</details>

***

## Errors

<details>

<summary>What happens if the Mimeeq API can't be reached?</summary>

The plugin handles this gracefully: the failed attempt is automatically recorded in the [Error Recovery Center](/commerce-and-integrations/woocommerce/error-recovery.md), an email goes out if you've set up [error notifications](/commerce-and-integrations/woocommerce/error-notifications.md) for it, and the customer sees an on-screen notification rather than a silent failure.

</details>

***

## Related articles

<table data-view="cards"><thead><tr><th></th><th></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><strong>WooCommerce Getting Started</strong></td><td>Install the plugin, add your API key and sync products.</td><td><a href="/commerce-and-integrations/woocommerce/getting-started.md">WooCommerce Getting Started</a></td></tr><tr><td><strong>WooCommerce Admin Settings</strong></td><td>Configure API, cart, product naming and sync settings.</td><td><a href="/commerce-and-integrations/woocommerce/admin-settings.md">WooCommerce Admin Settings</a></td></tr><tr><td><strong>Error Recovery</strong></td><td>Review, filter and resolve logged configurator and cart errors.</td><td><a href="/commerce-and-integrations/woocommerce/error-recovery.md">WooCommerce Error Recovery</a></td></tr><tr><td><strong>WooCommerce Discount Codes</strong></td><td>Apply WooCommerce coupons to configured products and bundles.</td><td><a href="/commerce-and-integrations/woocommerce/discount-codes.md">WooCommerce Discount Codes</a></td></tr></tbody></table>


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation by asking a question.

Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters:

```
GET https://help.mimeeq.com/commerce-and-integrations/woocommerce/faq.md?ask=<question>&goal=<user_goal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.