> For the complete documentation index, see [llms.txt](https://help.mimeeq.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.mimeeq.com/commerce-and-integrations/woocommerce/error-recovery.md). # Error Recovery How the Mimeeq Error Recovery Center logs configurator and cart issues automatically — error types, filtering, and marking issues resolved. ## Overview The Error Recovery Center is an automatic log of technical problems that happen while customers use the 3D configurator or try to add a product to their cart. Think of it as a diagnostic notebook your team can check when something isn't working as expected — every entry is recorded automatically, with no action needed from you or the customer. *** ## Accessing the Tool 1. Log in to **WP Admin** 2. Open the **Mimeeq** menu 3. Select **Error Recovery Center** *** ## What Gets Logged, and When Every entry is created automatically by the plugin — nothing here relies on a customer filling in a form. Some problems are caught immediately on the server (for example, when Mimeeq can't return a price); others are reported by the configurator running in the customer's browser (for example, when it fails to finish loading within 20 seconds, or hits an unexpected script error). ![Screenshot: Error Recovery Center data grid](https://621103948-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsqWfi8ifBhTdkvf1vOlY%2Fuploads%2FZeDSvgVuA9YENV0fhYyu%2F04-error-recovery-center-01-da_1ryqsz.png?alt=media) ## Error Types | Type | What it means | | ------------------------ | ---------------------------------------------------------------------------------------------------------------- | | Zero price | The product loaded without a price, and your settings are configured to block adding it to the cart in that case | | Add to cart error | Something went wrong while trying to add the configured product to the cart (often a pricing lookup that failed) | | Configurator not loading | The 3D configurator didn't finish loading on the page | | Variant not available | The specific variant selected isn't available | | JavaScript error | An unexpected error occurred in the browser while the configurator was running | | Unknown error | Doesn't fit the categories above | ## What Each Entry Contains | Detail | Description | | ---------------------------- | --------------------------------------------------------------------- | | **Type** | Which of the categories above this is | | **Error code / message** | A technical description, useful if you need to contact Mimeeq support | | **Occurred at** | When it happened | | **Status** | Unresolved or Resolved | | **Product name** | The product involved, if known | | **Page URL** | The page the customer was on | | **Short code / Template ID** | Which configurator was involved | There are also fields reserved for a customer's contact details (name, email, comment) — at the moment there's no on-site form for customers to fill these in themselves, so in practice you'll usually see these left blank. *** ## Managing Errors ### Filtering Narrow down the list by: * **Status** (All / Unresolved / Resolved) * **Error type** — useful for spotting patterns, like the same product repeatedly failing to load ### Marking Errors as Resolved Open an entry to change its status to **Resolved** and leave yourself an internal note describing what you did about it. *** ## Best Practices * **Prioritize** errors that seem to be affecting many customers, not just one * **Write yourself a note** each time you resolve something, so the next person (or future you) knows what was tried * **Look for repeat offenders** — the same product or page showing up again and again usually points to something worth fixing at the source (in your Mimeeq configuration, not just in WordPress) *** ## Notes * Email notifications for these same problems are configured separately — see [Error Notification Emails](/commerce-and-integrations/woocommerce/error-notifications.md) *** ## Related Articles * [Error Notification Emails](/commerce-and-integrations/woocommerce/error-notifications.md) * [Gutenberg Blocks & Elementor Widgets](/commerce-and-integrations/woocommerce/storefront-setup.md) * [Getting Started](/commerce-and-integrations/woocommerce/getting-started.md) --- # Agent Instructions This documentation is published with GitBook. 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