WooCommerce Error Notifications

Hear about configurator and cart problems before customers complain. Learn which errors trigger an email and how to route each type to the right people.

The plugin can email your team automatically whenever a customer runs into one of a handful of technical problems with the 3D configurator or the cart. Every notification is also recorded in the Error Recovery Center, so you'll have a record even if an email gets missed.

To get started, add at least one email address.

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Problems that can trigger an email

#	Problem	What it means
1	Zero price	The product loaded without a price (only sent if your settings are configured to block adding it to the cart in that situation)
2	Configurator not loading	The 3D configurator didn't finish loading on the page
3	Add to cart error	Something went wrong while adding the configured product to the cart
4	Variant not available	The selected variant isn't available

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Setting it up

1

Add your main email address

1. Go to WP Admin → Mimeeq → Notifications
2. Enter your main email address
3. This address is used for every notification type by default

2

Turn on the problem types you care about

Each of the four problem types above can be switched on or off independently. Each can also have its own list of email addresses (separate multiple addresses with a comma) — handy if, say, pricing errors should go to one person and technical errors to another.

Notifications settings screen with main email address and per-type recipient lists

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What's in the email

Each notification includes:

• Which type of problem occurred
• When it happened
• The product involved, if known
• A reference ID (the same one you'll find in the Error Recovery Center, if you want to look up more detail)

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Best practices

• Send yourself a test: after setting this up, confirm emails actually arrive
• Check spam folders: if you don't see anything land
• Add whoever's responsible: for each type of issue — you don't have to send everything to one inbox
• Check the Error Recovery Center now and then: not every problem type triggers an email

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Related articles

Error Recovery

Review, filter and resolve logged configurator and cart errors.

WooCommerce Storefront Setup

Add the configurator with Gutenberg blocks, Elementor or shortcodes.

WooCommerce Admin Settings

Configure API, cart, product naming and sync settings.