Basket Emails & PDFs

Make every Basket email and PDF match your brand and language. Learn how submission emails work and how to use variables and static labels.

Mimeeq sends an email with a PDF copy every time a Basket is submitted. You can personalise and translate the content of these emails and PDFs in Settings → Basket.

---

How basket emails work

Mimeeq handles all email communication when a Basket is submitted.

Email confirmations are sent only when this feature is enabled in your settings. See Configure basket settings.

• The submitter and your team receive an initial email containing the basket items, form details and a PDF copy.
• All emails include a special reply-to address for seamless communication.
• When customers reply to these emails, their responses are automatically forwarded to all team members in your send-to email list.

Mimeeq does not store any email conversations; it only forwards messages.

---

Dynamic variables and static text

Your emails and PDFs can use two types of content:

#	Type	How it works	Use it for
1	Dynamic variables (placeholders in double curly brackets)	Automatically pull in information from each submission. For example, the firstName variable shows the customer's actual name. Variables such as referenceCode, total and companyName insert submission-specific details.	Personalising headers, subject lines and message content.
2	Static text	Fixed text that stays the same for every submission. It can be translated but does not change based on submission data.	Standard labels and messages.

For example, you could write 'Dear {{firstName}},' and if John submits a basket, he receives an email saying 'Dear John,'.

Email and PDF settings data grid listing the variable fields

---

Use a variable in a translation

1. Click the row in the data grid that contains the variable field, such as Introduction text for submitter email.
2. In the modal that opens, enter a translation for each language. The available variables are listed on the right.
3. Click the copy icon next to a variable, then paste it into the translation field where you need it.

Translation modal with language fields and the list of available variables on the right

---

Available variables

#	Field	Description
1	firstname	The first name of the contact person
2	lastName	The last name of the contact person
3	fullName	The full name of the contact person
4	email	The email of the contact person
5	phoneNumber	The phone number of the contact person
6	companyName	The company name of the contact person
7	address	The address of the contact person
8	notes	Additional notes provided by the contact person
9	customerDisplayName	The display name of the customer
10	referenceCode	The reference code for the Basket
11	submissionDisplayName	The display name for the submission
12	total	The total price of the Basket
13	websiteUrl	The URL of the company's website
14	contactUrl	The contact URL for customer service
15	logo	The URL of the company logo

Example email showing where variable content appears

---

Static text labels

Non-variable fields keep text consistent in every email and PDF. Use the data grid to translate or edit these labels. Variables are not supported in these fields.

Data grid of non-variable static text label fields

Click a row in the data grid to add a translation to the field. Once added, the translation appears in emails and PDFs. The screenshot below shows where each static text label is used in the email.

Manage translations for custom fields in the Custom Fields settings.

Example email with each static text label highlighted where it is used

To translate the Basket interface on your website, such as buttons and panel headings, see Embed the basket on your website.

---

Related articles

Configure basket settings

Set primary details, choose form fields and add recipient emails.

Custom Fields

Create custom fields to collect extra information on the Basket form.

Embed the basket on your website

Add the Basket to your site and translate its interface.