Resolving SSL Certificate Errors
Overview
Some users may encounter SSL certificate errors when attempting to access Mimeeq's configurator or other platform tools. These errors typically appear as "NET::ERR_CERT_AUTHORITY_INVALID" and prevent access to the configurator interface. This issue is generally caused by local device settings rather than problems with the Mimeeq platform itself.
What Causes This Issue?
SSL certificate errors usually occur due to one of the following reasons:
Anti-virus software intercepting and scanning secure connections
Outdated or incorrect date/time settings on your device
Network restrictions or proxy settings
Outdated browser or operating system
Browser cache issues
Quick Troubleshooting Steps
Please try these steps in order until the issue is resolved:
Check your device date and time
Ensure your computer's date, time, and timezone are set correctly
Incorrect time settings can cause certificate validation failures
Clear browser cache and cookies
Open your browser settings and clear browsing data
Be sure to select both "Cookies" and "Cached images and files"
Temporarily disable antivirus/firewall
Some security software may interfere with SSL certificates
Temporarily disable your antivirus to test if it's causing the issue
Remember to re-enable it afterward
Try a different browser
If the issue persists, try accessing Mimeeq using a different browser
This can help determine if the problem is browser-specific
Check your internet connection
Try connecting to a different network (switching from WiFi to mobile hotspot)
Some network configurations may affect certificate validation
Update your browser
Make sure you're using the latest version of your web browser
Outdated browsers may have issues with modern SSL certificates
Browser extensions – Some browser extensions could interfere with the connection to a website and produce the error
Try another browser
Use cognito mode with extensions disabled
Further Reading
Rather than writing a full in-depth help article, we're going to link you to SiteGround who have created a very comprehensive guide on this topic:
Some users may encounter SSL certificate errors when attempting to access Mimeeq's configurator or other platform tools. These errors typically appear as "NET::ERR_CERT_AUTHORITY_INVALID" and prevent access to the configurator interface. This issue is generally caused by local device settings rather than problems with the Mimeeq platform itself.
What Causes This Issue?
SSL certificate errors usually occur due to one of the following reasons:
Anti-virus software intercepting and scanning secure connections
Outdated or incorrect date/time settings on your device
Network restrictions or proxy settings
Outdated browser or operating system
Browser cache issues
Quick Troubleshooting Steps
Please try these steps in order until the issue is resolved:
Check your device date and time
Ensure your computer's date, time, and timezone are set correctly
Incorrect time settings can cause certificate validation failures
Clear browser cache and cookies
Open your browser settings and clear browsing data
Be sure to select both "Cookies" and "Cached images and files"
Temporarily disable antivirus/firewall
Some security software may interfere with SSL certificates
Temporarily disable your antivirus to test if it's causing the issue
Remember to re-enable it afterward
Try a different browser
If the issue persists, try accessing Mimeeq using a different browser
This can help determine if the problem is browser-specific
Check your internet connection
Try connecting to a different network (switching from WiFi to mobile hotspot)
Some network configurations may affect certificate validation
Update your browser
Make sure you're using the latest version of your web browser
Outdated browsers may have issues with modern SSL certificates
Browser extensions – Some browser extensions could interfere with the connection to a website and produce the error
Try another browser
Use cognito mode with extensions disabled
Further Reading
Rather than writing a full in-depth help article, we're going to link you to SiteGround who have created a very comprehensive guide on this topic:
Updated on: 14/05/2025
Thank you!