> For the complete documentation index, see [llms.txt](https://help.mimeeq.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.mimeeq.com/commerce-and-integrations/woocommerce/error-recovery.md). # WooCommerce Error Recovery Spot and fix configurator and cart problems customers hit. Learn what the Error Recovery Center logs, what each entry shows and how to resolve issues. The **Error Recovery Center** is an automatic log of technical problems that happen while customers use the 3D configurator or try to add a product to their cart. Think of it as a diagnostic notebook your team can check when something isn't working as expected — every entry is recorded automatically, with no action needed from you or the customer. ```mermaid flowchart LR A[Customer hits a problem] --> B[Entry logged automatically] B --> C[Your team reviews and filters] C --> D[Marked as Resolved with a note] ``` *** ## Accessing the tool 1. Log in to **WP Admin** 2. Open the **Mimeeq** menu 3. Select **Error Recovery Center** *** ## What gets logged, and when Every entry is created automatically by the plugin — nothing here relies on a customer filling in a form.

#	Where it's caught	Example
1	On the server	Mimeeq can't return a price
2	In the customer's browser	The configurator fails to finish loading within 20 seconds, or hits an unexpected script error

![Error Recovery Center data grid listing logged errors with type, date and status](https://621103948-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsqWfi8ifBhTdkvf1vOlY%2Fuploads%2FZeDSvgVuA9YENV0fhYyu%2F04-error-recovery-center-01-da_1ryqsz.png?alt=media) ### Error types

#	Type	What it means
1	Zero price	The product loaded without a price, and your settings are configured to block adding it to the cart in that case
2	Add to cart error	Something went wrong while trying to add the configured product to the cart (often a pricing lookup that failed)
3	Configurator not loading	The 3D configurator didn't finish loading on the page
4	Variant not available	The specific variant selected isn't available
5	JavaScript error	An unexpected error occurred in the browser while the configurator was running
6	Unknown error	Doesn't fit the categories above

### What each entry contains

#	Detail	Description
1	Type	Which of the categories above this is
2	Error code / message	A technical description, useful if you need to contact Mimeeq support
3	Occurred at	When it happened
4	Status	Unresolved or Resolved
5	Product name	The product involved, if known
6	Page URL	The page the customer was on
7	Short code / Template ID	Which configurator was involved

{% hint style="info" %} There are also fields reserved for a customer's contact details (name, email, comment). At the moment there's no on-site form for customers to fill these in themselves, so in practice you'll usually see these left blank. {% endhint %} *** ## Managing errors ### Filtering Narrow down the list by: * **Status:** All / Unresolved / Resolved * **Error type:** useful for spotting patterns, like the same product repeatedly failing to load ### Marking errors as resolved Open an entry to change its status to **Resolved** and leave yourself an internal note describing what you did about it. *** ## Best practices * **Prioritise:** errors that seem to be affecting many customers, not only one * **Write yourself a note:** each time you resolve something, so the next person (or future you) knows what was tried * **Look for repeat offenders:** the same product or page showing up again and again usually points to something worth fixing at the source (in your Mimeeq configuration, not only in WordPress) {% hint style="info" %} Email notifications for these same problems are configured separately — see [WooCommerce Error Notifications](/commerce-and-integrations/woocommerce/error-notifications.md). {% endhint %} *** ## Related articles


WooCommerce Error Notifications	Email your team when configurator or cart errors happen.	WooCommerce Error Notifications
WooCommerce Storefront Setup	Add the configurator with Gutenberg blocks, Elementor or shortcodes.	WooCommerce Storefront Setup
WooCommerce Getting Started	Install the plugin, add your API key and sync products.	WooCommerce Getting Started

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