> For the complete documentation index, see [llms.txt](https://help.mimeeq.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.mimeeq.com/commerce-and-integrations/shopify/faq.md).

# FAQ

### Do I need a Mimeeq account to use the app?

## Yes, you'll need a Mimeeq license to use our Shopify app. Contact our team and we'll help you get set up with the right plan for your business.

### Can I translate my configurator content?

Absolutely! You have two options for translations:

* **Dynamic content** (product names, descriptions, options) - Translate these in your Mimeeq Dashboard
* **User interface** (buttons, messages, tooltips) - Use our [App Theme Translations Block](/commerce-and-integrations/shopify/theme-extension.md) in Shopify

***

### How do I hide custom products from my collections?

There are a few ways to do this, but the easiest is to edit the collection's dynamic properties. For example:

1. Go to the product collection
2. Set the conditions like this: **Product title → does not contain → "Custom Design Ref:"**

Of course, it depends on the name for the product you will create. The default setting will include "Custom Design Ref:" so filtering by this makes the most sense if you have not edited those settings in the Mimeeq app.

{% hint style="warning" %}
Note: Dawn theme by default redirects empty cart users to collection/all. To make sure that Mimeeq custom products do not show, you need to add a filter like above to this collection. If you do not see this collection, you need to create it as even if it's not there, Shopify is using it. To do that, create the collection with the name "All".
{% endhint %}

## ![Dynamic Collection Filters](https://621103948-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FsqWfi8ifBhTdkvf1vOlY%2Fuploads%2FiZ2SmL37qsl0UeMDXBaL%2Fdynamic-filters-collections_ytlrbk.png?alt=media)

### What happens if the price is updated? How do you ensure that the pricing is updated in Shopify?

Since our app acts as a middle step in the purchase flow, we load the prices as a product is configured.

This means that even if a price changes while a user is making a configuration, the next change of an option, qty, or clicking add to cart will use the current live price at that precise moment.

## Furthermore, if Mimeeq detects a previously created custom product with the same options exists and the price no longer matches, we will archive it and create a new one, ensuring no invalid products can be added to the cart.

### How does Mimeeq handle sales tax?

Mimeeq is sales tax agnostic, meaning we simply pass the price you configured in our app to the newly created product/variant in Shopify.

## Therefore, if you sell with prices excluding or inclusive of tax, you simply set your prices in Mimeeq the same way you want them entered into the Shopify product.

### What currencies are supported?

## We support all major global currencies. Configure your preferred currency in your [Mimeeq Dashboard settings.](/pricing-and-codes/pricing-setup/pricing-overview.md#currencies-and-exchange-rates)

### Can I use Shopify Markets and multi-currency features?

## Yes! Mimeeq fully supports Shopify Markets for international selling. Check out our [Multi-Currency Setup Guide](/commerce-and-integrations/shopify/multi-currency-and-markets.md) for detailed instructions.

### Why does the iMage not appear always Immedietly in the cart

This is caused by a delay in processing the image thumbnails on newly created media on the Shopify side, You can work around this by editing your theme or using a custom script, check out this article [Shopify Cart Data Validation Script for Custom Products](/developer-guides/cart-validation-script.md)

### Do Shopify discount codes work with Mimeeq products?

## Yes, discount codes work seamlessly. You can even create special discounts just for configured products. Learn how in our [Discount Codes Guide.](/commerce-and-integrations/shopify/discount-codes.md)

### Can I customize the configurator's appearance?

You have two powerful options:

1. **Theme Template Editor** - Customize colors, controls, and CSS variables yourself
2. **Custom UI Development** - We can build a completely custom interface tailored to your brand

## Both options are delivered through our global CDN for blazing fast load speed. Contact us to discuss custom UI development.

### Do you support right-to-left (RTL) layouts?

## RTL support isn't available in our standard UI, but we can build custom interfaces with full RTL support using our SDK. Get in touch to learn more about this option.

### Will the configurator slow down my website?

If you use the Mimeeq button along with a template that does not render the configurator at page load, then we only load a small script when the page loads. When clicking the button, we pull our main code into the page so the initial page load speed stays fast.

{% hint style="info" %}
All Mimeeq models, materials, and code are minified and compressed and distributed through Amazon's CloudFront CDN.
{% endhint %}


---

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