Shopify Error Recovery Center
Track configurator and cart errors in one place and follow up with affected customers. Learn to filter, export and resolve errors in the Error Recovery Center.
Running an online store means dealing with inevitable technical challenges, from pricing sync issues to API timeouts and configurator glitches. The Error Recovery Center transforms these potential roadblocks into opportunities for exceptional customer service.
View error logs, export data and follow up with customers who experienced problems, all in one place. When errors occur, they're automatically logged here and you receive email notifications (if configured). Each error record contains detailed information to help you quickly resolve issues and maintain customer satisfaction.
Access the Error Recovery Center
Log in to your Shopify admin panel.
Navigate to the Mimeeq app.
Click Error Recovery Center in the app menu.
Error data grid overview
The main view displays all error records in a data grid. Here's what each column means:
Error Type
The type of error that occurred (e.g. Zero Price, Add to Cart, Configurator Not Loading, Variant Not Available, Non Existing Variant)
Error Code
Unique code for tracking each error
Timestamp
Exact time when the error occurred
Status
Current status: Unresolved or Resolved (manually changeable)
Product Name
Name of the affected product (empty for configurator loading errors)
Page URL
Direct Shopify URL where the error occurred
Customer's email address (if provided)
Name
Customer's name (if provided)
Comment
Customer's comment or note (if provided)
Error types reference
The Error Recovery Center can log the following error types. Each maps to a notification category in your notification settings. Categories belong to one of two groups:
Critical alerts: issues that stop a customer from completing a purchase. On by default.
Optional diagnostics: deeper technical signals for troubleshooting. Off by default, so these errors are only logged after you turn the category on.
Product price missing
Critical alerts
Zero price
A customer tried to add a product with no price or a $0 price
Add to cart failed
Critical alerts
Add to cart error
A customer couldn't add a configured product to cart due to a Mimeeq–Shopify connection or configuration problem
↳
Critical alerts
Non existing variant
The selected variant doesn't exist in the product catalogue. Tracked and emailed under the Add to cart failed category
↳
Critical alerts
Unknown error
An unexpected error occurred while adding to cart. The record may later show a more specific error type once the cause is identified
Variant not available
Critical alerts
Variant not available
The selected product variant is out of stock
Configurator failed to initialize
Optional diagnostics
Configurator not loading
The configurator failed to load or become ready in time
↳
Optional diagnostics
App template error
A missing or invalid template, or a custom interface that failed to load
Product failed to load
Optional diagnostics
Product failed to load
Network failure, server error, or invalid/missing product data
Customer data unavailable
Optional diagnostics
Customer data error
Required Mimeeq account metadata couldn't be loaded
Product not linked to configurator
Optional diagnostics
Short code error
The product has no shortcode connecting it to a configurator
Filter and sort errors
Find specific errors quickly using filters and sort options. Filter by status to focus on unresolved issues, or by error type to identify patterns. Sort by any column to organise the data the way you need.
Available filters:
Status: All, Unresolved, Resolved
Error Type: every error type listed in the Error types reference, including optional diagnostics
Export error data
Click Export above the data grid to export your error data for further analysis. The system generates and downloads a CSV file with all your error records.
View error details
Click any error record to open a detailed view with complete information about the issue. The view has three main sections:
Error information with status controls
Customer contact details for follow-up
Product configuration data to help diagnose the problem
Manage errors
Change error status
Open the error detail view and use the status dropdown to mark the error as Resolved once the issue is fixed. We recommend adding internal notes to document what was done to resolve the issue for future reference.
Follow up with customers
When a customer provides contact information, copy their email address from the detail view to send them a personalised follow-up message. After reaching out, update the error status to Resolved and add notes about the interaction to keep a complete record of how the issue was handled.
Best practices and troubleshooting
Follow these strategies for efficient error management and customer satisfaction:
Prioritise by impact: focus on critical alerts first, and on errors affecting multiple customers or high-value products.
Document resolutions: use internal notes to track what fixed each issue.
Follow up promptly: contact customers within 24 hours when possible.
Look for patterns: identify recurring issues that need permanent fixes.
Not seeing errors?
There is a chance you do not have errors, which is the most likely explanation. The Error Recovery Center only logs issues when they occur, so an empty error log typically indicates your store is functioning correctly.
Check whether the category is turned on. Optional diagnostics are off by default, so configurator loading, product loading, customer data and shortcode errors are not logged until you turn them on.
Check that Track in Error Recovery Center is checked for the category in your notification settings.
Missing customer information?
This is normal. Customers can choose not to provide contact details.
The customer error form works separately from notifications. If it isn't shown on your storefront, no contact details are collected.
Consider updating your error form messaging to encourage customers to submit contact information.
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